Privacy policy
DE EDUCARE LLP, Mumbai · Updated 9 November 2026
This policy covers deeducare.com, the student portal (portal.deeducare.com) and the DE Educare Android app. They share one account: your mobile number.
What we collect
- Account: your mobile number (to send a sign-in code), and the name, email, city, target exam and year you choose to add.
- Learning data: your test answers, time per question, scores, XP, streaks, study plan and saved items, so we can score tests and show your analysis.
- Guru and doubts: the messages you send Guru, and photos or text of doubts you upload.
- Payments: what you bought and the invoice. Card, UPI and bank details are handled by Razorpay; we never see or store them.
- No postal address: everything we sell is online, so we never ask for a delivery address.
- Technical: a sign-in cookie that keeps you logged in, and basic logs (device type, time) to keep the service secure.
- Ads measurement: the Meta Pixel (Facebook and Instagram) notes which pages you open and actions such as signing up, starting a test, checkout and purchase, with the amount. It does not receive your phone number, name, answers or scores.
- Usage analytics: Google Analytics (through Google Tag Manager) records the screens you open and the same actions, with a random account ID so visits on phone and computer count as one student.
How we use it
- To run your tests, rankings, analysis, plans and Guru.
- To send sign-in codes and, if you fill in a form, to call or WhatsApp you with details and offers on our test series.
- Students of partner institutes: if you take our tests through your institute, your details and results are used only to run your tests and share results with your institute. We never use them to market DE Educare to you.
- To improve questions and tests using anonymous, combined statistics.
We do not sell your data. We use the Meta Pixel and Google Analytics to measure our ads and improve the portal.
Who we share it with
- Anthropic (Claude AI): your Guru messages, doubts and test results are sent to generate answers and analysis. They are not used to train AI models.
- Meta (Facebook, Instagram, WhatsApp): sign-in codes on WhatsApp, and the ads measurement above.
- Google (Analytics and Tag Manager): the usage analytics above.
- Razorpay for payments, MSG91 for sign-in SMS, and our hosting providers (Vercel, Supabase) that store data securely.
- Government authorities only where the law requires it.
How long we keep it
While your account is active. If you delete your account, personal details and content are deleted immediately. Invoices are kept without your name or contact details for 8 years, as tax law requires.
Your choices
- Edit your details any time in Profile.
- Delete your account any time at portal.deeducare.com/delete-account (also in Profile).
- Ask us for a copy of your data or to correct it.
- Turn off ads personalisation in your Facebook or Instagram settings (Ads preferences), or block third-party cookies in your browser.
Children
DE Educare is meant for college students and graduates preparing for entrance exams. Students under 18 should use it with a parent’s permission.
Security
Data is sent over HTTPS, sign-in codes and session tokens are stored only as secure hashes, and staff access is limited by role.
Contact
DE EDUCARE LLP, Mumbai, Maharashtra, India · deteam@gmail.com · +91 8830165057 (9 AM – 6 PM, Mon – Fri)