Cancellation and refunds

DE EDUCARE LLP, Mumbai · Updated 9 November 2026

Everything DE Educare sells is online: mock tests, test series, practice sets and analysis. There is no physical product to return, so this policy explains when we refund a payment or fix your access instead.

Returns

As there are no physical goods, there are no returns or exchanges. Online access cannot be returned once it has been delivered to your account.

When we refund or restore your access

If something goes wrong after you buy, we will either give you access from our end or refund you in full. This applies when:

• you paid but the plan or exam was not added to your account;
• you cannot open or take the tests you paid for because of a problem on our side, and we cannot fix it;
• you were charged twice, or charged more than the price shown, for the same purchase;
• the payment failed but money was deducted from your account (Razorpay or your bank normally returns this by itself within 5–7 working days; if it does not, contact us).

Tell us within 7 days of the payment, with your registered mobile number and payment reference. We first try to give you working access; if we cannot within 3 working days, or you prefer a refund in one of the cases above, we refund the full amount.

When a refund is not given

• You change your mind after access has been delivered and the product works as described.
• Tests from the plan have already been taken or the plan has been used in full.
• Your score, rank or exam result is not what you expected.
• Access was suspended because the account was shared or the content was copied, against our terms and conditions.

Cancellation

Plans are one-time payments, not subscriptions, so nothing renews and there is nothing to cancel. You can stop using the portal at any time and delete your account; this does not by itself refund a payment.

How refunds are paid

Approved refunds go back to the original payment method (UPI, card or netbanking) through Razorpay. We start the refund within 2 working days of approving it; your bank usually shows it within 5–7 working days. We email or WhatsApp you when it is processed.

Contact

DE EDUCARE LLP, Mumbai, Maharashtra, India · deteam@gmail.com · +91 8830165057 (9 AM – 6 PM, Mon – Fri)